Introduction

Welcome to ETSA Chemical Group. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.

Products and Services

ETSA Chemical Group specializes in the sale of various chemicals, including:

  1. Mining Chemicals: We provide a wide range of chemicals designed to optimize mining processes and enhance efficiency. Our products include flotation reagents, collectors, frothers, and more.

  2. Water Chemicals: Our water treatment chemicals are formulated to ensure clean and safe water for industrial, municipal, and commercial use. We offer coagulants, flocculants, corrosion inhibitors, and other essential chemicals.

  3. Industrial Chemicals: We supply high-quality industrial chemicals for various applications. Our inventory includes solvents, acids, alkalis, and other specialty chemicals designed to meet the needs of diverse industries.

  4. Special Use Chemicals: ETSA Chemical Group offers chemicals for specialized applications tailored to meet unique industry requirements. This includes custom formulations and niche products.

Ordering and Payment

  • Placing Orders: Orders can be placed through our website or by contacting our sales team directly. Ensure all information provided is accurate to avoid any delays in processing.
  • Payment Terms: Payment terms will be outlined in the invoice. We accept various payment methods, including bank transfers, credit cards, and other secure payment options.
  • Pricing: All prices are listed in [currency] and are subject to change without notice. Taxes, shipping, and handling charges may apply and will be detailed in the invoice.

Shipping and Delivery

  • Shipping Methods: We offer various shipping options to meet your needs. Shipping costs will be calculated based on the weight, dimensions, and destination of the order.
  • Delivery Time: Delivery times may vary depending on the shipping method and destination. We strive to process and ship orders as quickly as possible.
  • Tracking Orders: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, please contact us within [number] days of receiving your order. Returns are subject to approval and must meet our return policy criteria.
  • Refunds: Approved returns will be refunded in the original form of payment. Refunds may take [number] business days to process.

Warranty and Liability

  • Product Warranty: Our products come with a warranty against manufacturing defects. The warranty period and terms will be specified for each product.
  • Limitation of Liability: ETSA Chemical Group shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Privacy and Security

  • Privacy Policy: We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your information.
  • Data Security: We implement robust security measures to protect your data from unauthorized access and breaches.

Changes to Terms and Services

ETSA Chemical Group reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the terms regularly.